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Other useful information:
To our valued customers
Thank you for your patience and consideration in shopping with us during these times:
Is this your first order?
If you are shopping with us for the first time, we will carry out a pre-authorisation on your payment card. This means that when you place an order with us, your payment card provider will perform checks against your purchase and your details to make sure that it is you placing the order. If the pre-authorisation fails , it will result in the cancellation of your order. We recommend that you inform your payment card provider you will be placing an order using our website to reduce the likelihood of this check failing due to being seen as unusual activity. Note that our registered busines is Kedar DTC UK Limited trading as Home Delivery Grocery UK.
We are sorry for any inconvenience this may cause; please note that we are currently taking up 3-4 days to respond to your emails, owing to the huge volume of email enquiries.
We will try our best to get through to your calls as soon as we can and you may wish to leave a message with your contact details, best time to receive a call back and the nature of your call. Please note that our phone lines are exceptionally busy.
We will update this page when we get more information, so check here for new updated information.
Frequently Asked Questions:
How do I request a refund for items in my recent order?
In the event that you are not happy with any of the items in your delivery, you can request a refund by contacting our customer service team, within the time limit specified in our terms and conditions.
Are your details correct?
Please review your contact details and ensure they are up to date so we can get any useful information to you.
The safety and well-being of our customers and colleagues is always our number one priority - and never more so than now, during the Coronavirus outbreak.
Responding to the latest guidance and advice from the World Health Organisation and the Government, we have adopted changes to our delivery service in order to protect the wellbeing of our customers and our colleagues.
We are not accepting returned packaging. Our packaging is recyclable and can be disposed in recycling bins.
Difficulty Adding New Payment Type
If you are experiencing issues with adding new payment cards at checkout, we would recommend that you remove all expired payment types and then try again.
Out of Stock Products
We are working on increasing our product range and supply where possible so that we can service the high levels of customer demand we are currently seeing. Please be patient and continue to check the website for our latest range. We also welcome feedback about which product you would like to see us stock, and you can do so by connecting with us through email our social pages.
Delivery Drivers & Social Distancing
Our delivery drivers are not permitted to enter houses or hand over shopping bags on your doorstep.
For more information about how we deliver and what to expect on the day, please see our Delivery section on our website.